CP and MIH programs
Referrals in. Proof out.
Structured missions arrive with the protocol, window and escalation rule already set. Your crews work the visit; the sponsor report assembles itself as missions close.
Mission template B5 · Behavioral-health follow-up
Escalated- Received08:40
Post-crisis ED discharge; safety check requested inside 24 to 72 hours.
- Scheduled09:15
Program with a BH-trained paramedic accepts and books the same afternoon.
- En route13:02
Crew departs; peer-support specialist joins the visit.
- On scene13:28
Safety check, naloxone leave-behind, MAT bridge appointment confirmed.
- Escalated13:51
Clinical concern raised to tele-MD, then routed to a same-week clinic appointment.
What you get
A referral pipeline
Hospitals, payers and states can find and reach your program with structured requests.
Coverage you declare
You set the counties, protocols and hours. Missions outside them never reach you.
Scheduling and patient SMS
Visit windows, confirmations and reschedules without a phone tree.
Logistics in one place
Equipment, supplies, interpretation and mobility travel with the mission.
Sponsor-ready exports
The metrics a state office or hospital sponsor asks for, quarter after quarter.
No cost to join
Joining the network and receiving missions costs nothing. Confirm pricing with us before budgeting.
Your workflow
- 01
Receive
Missions matching your territory and protocols land in the portal.
- 02
Accept
Take the mission and set a visit window.
- 03
Run
Update status from the field; care documentation stays in your ePCR.
- 04
Close
Enter the outcome fields; the report line writes itself.
Your ePCR stays your ePCR
What a mission actually carries
A mission is more than an address and a name. It arrives with the requested protocol, the clinical window the referrer needs (for example, a safety check inside 24 to 72 hours of discharge), any equipment or interpretation need flagged by the referrer, and the escalation contact your crew reaches if something in the visit needs online medical control. That structure is what lets your crew walk in prepared instead of calling the discharging unit to piece the picture together.
While the visit is open, your crew updates status from the field: en route, on scene, escalated, or complete. Those updates are what the referring hospital, payer or state office sees; they do not need to call your dispatcher to know where things stand, and your dispatcher does not need to be the one relaying it.
When a visit does not go as planned
Programs lose credibility with sponsors when the exceptions are invisible. If a patient is not home, declines the visit, or a finding needs to go to medical control, that is recorded as the outcome of the mission, not left as an open item someone has to remember to follow up on. The referrer is notified at the moment of escalation or abort, which is often more valuable to them than the completion numbers, since it is the case they need to act on immediately.
If your crew loses connectivity in the field, status updates queue locally and sync once the connection returns; the mission holds its last known state rather than showing an incorrect one. Sustained gaps flag as stale so a coordinator knows to check in, instead of assuming silence means the visit went fine.
Serving more than one sponsor
Most CP and MIH programs do not have a single funder. A program might take referrals from two hospital systems, a state RHT-funded initiative, and a payer's care-management team, all with different reporting expectations. Territory, protocols and capacity are declared once; the mission queue is shared, and reporting can be filtered by referral source so each sponsor sees the cohort and metrics relevant to their own funding, without your team maintaining a separate spreadsheet per funder.
Getting your program live
Joining starts with declaring what your program can actually deliver: the counties or service area you cover, the protocols your paramedics are credentialed for, your visit-window availability, and who to escalate to when a case needs more than a home visit can provide. Once that profile is set, missions matching it begin arriving in the portal; there is no EHR integration project on your side and no separate data-entry system to maintain alongside your ePCR.
If you want to see it before committing, a demo walks through a live mission from referral to close, including what an escalation looks like from the crew's screen and what the resulting sponsor export contains.
Questions buyers ask
No. The ePCR remains the record of care. DispatchCare captures the mission status and the sponsor-required outcome fields only.
Get missions in your inbox.
A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.