Security and privacy
Built for a compliance review.
DispatchCare handles protected health information under a BAA, with role-based access, full audit logging and scopes limited to what a referral actually needs.
Controls
Business associate agreement
A BAA is available and expected for any deployment handling protected health information.
Encryption
Data encrypted in transit with TLS and at rest by the managed platform.
Role-based access
Coordinators, program users and administrators see only what their role and organization allows.
Audit logging
Every mission event, status change and record access is timestamped and attributable.
Minimum necessary
The EHR launch requests read scopes limited to what the referral requires.
Retention
Retention is configurable per customer contract.
Data handling
A mission record contains the identifiers and clinical context needed to run and evaluate the visit: demographics, address, the protocol, the visit window, status events and the outcome fields your sponsor requires. It is not a clinical chart and is not intended to replace one.
Forms on this website are marketing forms. They are not a channel for patient information, and we ask you not to enter any.
DispatchCare runs on VectorCare's platform, so the underlying posture is documented at VectorCare Trust & Security (SOC 2 Type II, HIPAA).
Documentation on request
Last reviewed:
Questions buyers ask
Retention is configurable per customer contract. The federal rule for RHT records is 2 CFR 200.334: recipients and subrecipients keep federal award records for three years from the date they submit the final financial report, and longer if litigation, a claim or an audit starts before the three years end.
No. The ePCR remains the record of care. DispatchCare captures the mission status and the sponsor-required outcome fields only.
No. SoFaaS deploys the app into your EHR; Epic hospitals can start from the Showroom listing; a secure web referral form covers everyone else.
See a mission go from the chart to the home and back.
A 15-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.