About
Infrastructure for the care that happens outside the building.
DispatchCare is a VectorCare product. VectorCare builds patient logistics infrastructure for health systems; DispatchCare applies it to community paramedicine and mobile integrated healthcare.
Why we built it
Hospitals have spent a decade getting good at coordinating what happens inside their walls. The moment a patient goes home, the coordination surface disappears: referrals leave by fax, status never comes back, and nobody can say later what the program actually did.
Meanwhile, community paramedicine programs, some of the best-positioned care capacity in rural America, spend their time chasing referrals and reconstructing reports. The clinical work was never the bottleneck. The logistics were.
DispatchCare exists to make one record out of the request, the visit and the proof, so both sides can stop guessing and sponsors can stop taking it on faith.
That's also why the product stays narrow. A referral, a mission and a set of outcome fields are a much smaller surface than a full clinical record, and a smaller surface is what makes it possible for a hospital to hand off in minutes instead of running a multi-month integration project, and for a program to report out without changing how it documents care.
How we work
Narrow on purpose
We do not replace a CAD, an ePCR or an EHR. Clear boundaries make integrations short.
Evidence over adjectives
Every claim about impact should trace to a timestamped mission in your own data.
Vendor, not administrator
Under RHT we are a vendor or subcontractor to subrecipients. We do not administer funds.
Powered by VectorCare, the same coordination platform health systems already use for patient logistics.
How the pieces fit together
VectorCare's platform is used by health systems for patient logistics more broadly: coordinating services, tracking requests and reporting on outcomes across a network of partners. DispatchCare is that same coordination model, applied specifically to the referral, mission and outcome flow between hospitals, payers and states on one side and community paramedicine or mobile integrated healthcare programs on the other. The branding is separate because the audience and the workflow are specific, but the underlying platform, and the discipline around what gets tracked and exported, is shared.
What DispatchCare is not
What we do not do
We do not triage or dispatch emergency calls. We do not build or sell a 911 CAD, and DispatchCare missions are, by design, scheduled and non-emergency; anything acute stays with 911 and the agency's existing CAD.
We do not replace the clinical record. The ePCR a program already uses remains the system of record for the visit itself; DispatchCare carries the referral, the mission and the outcome fields a sponsor needs, not the full chart.
We do not administer grant funds, determine cost allowability, or act as a subrecipient under Rural Health Transformation awards. Those determinations sit with your grants office, your state program officer and CMS, reading your specific subaward agreement, not with any vendor's marketing material.
We do not publish national benchmark statistics as a substitute for your own data. Where a number matters, for example cost avoidance or utilization change, it should be built from your own claims, your own ADT feed and your own cost assumptions, exported row by row so it can be checked.
How to work with us
Start with a conversation
Tell us what a referral or a program's reporting currently looks like today; a demo is built around your workflow, not a generic script.
Pilot before you commit
A small cohort or a single program's onboarding is enough to see whether the mission and reporting structure fits before any larger rollout.
Bring your own numbers
If cost avoidance or utilization change matters to your evaluation, bring your claims and cost assumptions; we do not substitute a vendor average for them.
Questions about DispatchCare and VectorCare
No. DispatchCare is a VectorCare product, built on the same coordination platform VectorCare's health-system customers already use for patient logistics, applied specifically to community paramedicine and mobile integrated healthcare.
See a mission go from the chart to the home and back.
A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.