Payers and ACOs
Cohort touches you can actually evidence.
Send missions for a defined member cohort to community programs across a region, and receive mission-level records of what was delivered, what was found and what escalated.
Mission template B1 · Frequent ED user cadence
- Week 1 · intake and root causeCompleted
- Week 2 · care-plan checkCompleted
- Week 3 · PCP linkageEn route
- Week 4 · social needs reviewScheduled
From cohort to evidence
- 01
Define the cohort
Rising-risk members, post-discharge, or a chronic condition panel.
- 02
Commission missions
Missions broadcast to credentialed programs across the service region.
- 03
Track delivery
Acceptance rates, completion rates and exceptions by reason, per county.
- 04
Evaluate
Utilization changes measured against your own claims and your own cost assumptions.
How a cohort mission actually works
A cohort mission starts as a template, not a single referral. You define a member population, the visit cadence you want (a single check-in, or a recurring schedule like eight weekly touches followed by four biweekly ones) and the outcome fields you need reported back. DispatchCare turns that template into individual missions and broadcasts each one to credentialed community paramedicine programs covering the member's county.
A program accepts, schedules and completes the visit using its own crew and its own clinical protocols; DispatchCare does not direct the clinical encounter. What comes back is structured: mission status (scheduled, en route, completed, aborted), the reason for any exception, and the specific outcome fields your cohort template asked for, such as whether a care-plan gap was found or a PCP appointment was confirmed. That structure is what lets acceptance and completion be tracked by county and by program, not just totaled at the end of a quarter.
What data moves, and what doesn't
What you send
A cohort file: member identifiers, an eligibility window and the mission template to run. That's the minimum needed to open missions; DispatchCare does not need your full claims history to start.
What comes back
Mission status, visit outcome fields and exception reasons, exportable row by row and joinable to your own claims and utilization data in whatever BI tool your evaluation team already uses.
No clinical documentation changes hands
What's required of each side
From you
A cohort definition, an eligibility file and the outcome fields you want reported. No integration project is required to start a pilot cohort.
From the program
Credentialing for the counties and protocols the cohort needs, and a commitment to update mission status as visits happen.
From DispatchCare
Broadcast the missions, track acceptance and completion, and hand back a clean, exportable record for your evaluation team.
What makes it defensible
Every claim about impact ties back to a timestamped mission with a named program and recorded outcome fields.
No black box
Row-level export of every mission, status change and outcome field.
Local cost assumptions
Cost avoidance uses your numbers, not a vendor's national average.
Network breadth
One contract reaches many local programs instead of many one-off agreements.
Objections we hear
"We already tried a vendor's national cost-avoidance number and it didn't hold up internally." That's the point of row-level export: cost avoidance is calculated with your own utilization assumptions against your own claims, not a published industry figure.
"Our region doesn't have coverage everywhere." Coverage depends on which programs are credentialed in a county; a cohort can start where coverage exists today and expand as more programs join the network.
"We don't want to run a new IT project to pilot this." A pilot cohort can start from a file exchange; no EHR integration is required before the first mission goes out.
Running more than one cohort at once
Payers and ACOs rarely have a single population to manage. A rising-risk panel, a post-discharge window and a chronic condition registry can each run as their own cohort template under the same contract, with their own cadence, their own eligibility file and their own outcome fields. A member can be enrolled in more than one cohort at a time if your program design calls for it; missions and reporting stay separated by cohort so the evaluation for one population is not diluted by another.
This also makes it practical to start narrow. A pilot cohort of a few hundred members can validate the mission template and the reporting fields before a larger population is added, without renegotiating the underlying agreement each time scope changes.
Questions buyers ask
The hospital's own ADT and registration data is joined to enrolled cohorts in the BI layer. No HIE feed is required for a single-hospital view.
See a mission go from the chart to the home and back.
A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.