Product
One mission, end to end.
DispatchCare gives every community care visit a single record: who asked, who accepted, what happened and what it changed. Emergency calls stay in CAD; the clinical record stays in the ePCR.
Mission MSN-4821 · CHF 72-hour
Completed- Received09:12
Referral submitted from the patient chart at discharge.
- Scheduled10:04
County EMS accepts and books a visit for tomorrow, 13:00–15:00.
- En route13:06
Crew departs; patient receives an SMS with the arrival window.
- On scene13:34
Assessment underway; a walker need is flagged as a child request.
- Completed14:11
Outcome fields recorded; referrer notified; mission closed.
The six steps
- 01
Request
Coordinator sends a structured mission from the chart or a secure web form.
- 02
Broadcast
Qualified programs in the territory see the mission and can accept it.
- 03
Schedule
The accepting program sets a window and confirms with the patient.
- 04
Status
Status updates flow back automatically to the requester.
- 05
Logistics
Equipment and supply needs ride with the mission.
- 06
Report
Outcome fields close the mission and populate the scorecard.
Capabilities
Structured request
Protocol, visit window, escalation rule, consent status and sponsor fields travel with the mission from the first click.
Territory and skill matching
Missions broadcast only to programs credentialed for the protocol and covering the patient's address.
Live status
Received, scheduled, en route, on scene, complete, plus escalation and abort states that notify the requester.
Logistics attached
Equipment, supplies, interpretation and mobility needs are part of the mission record rather than a side channel.
Patient messaging
Visit-window notice, confirm or reschedule, and a post-visit message, no app for the patient to install.
Outcome capture
Closure requires the fields your sponsor reads. The scorecard builds itself as missions close.
What it is not
Clear boundaries make integration reviews short.
Not a 911 CAD
Emergency dispatch stays where it is. DispatchCare handles scheduled, non-emergency care missions.
Not an ePCR
The ePCR remains the record of care. DispatchCare records mission status and outcome fields.
Not an EHR write-back
Status is visible in the chart context; DispatchCare does not promise clinical write-back.
Questions buyers ask
No. Emergency calls stay in CAD. DispatchCare handles scheduled, non-emergency care missions in the home.
See a mission go from the chart to the home and back.
A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.