Is DispatchCare a CAD or dispatch system for 911?

No. Emergency calls stay in CAD. DispatchCare handles scheduled, non-emergency care missions in the home.

Does DispatchCare replace our ePCR?

No. The ePCR remains the record of care. DispatchCare captures the mission status and the sponsor-required outcome fields only.

Do we need an EHR IT project?

No. SoFaaS deploys the app into your EHR; Epic hospitals can start from the Showroom listing; a secure web referral form covers everyone else.

Compare

Five categories get called 'community paramedicine software'.

They solve different problems. Knowing which one you actually need saves a procurement cycle.

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The categories

ePCR

The clinical record of an encounter, built for documentation and billing. It answers what happened in the visit, not how the visit was requested or whether anyone accepted it.

CAD

Emergency dispatch, optimized for seconds. Scheduled preventive visits with a multi-day window are a different problem, and forcing them into CAD distorts both.

Care management module

Lives inside the EHR and tracks the plan. It generally cannot reach an external EMS agency, see field status or produce grant-ready evidence across organizations.

Referral directory

Tells you who exists. It does not carry a mission through acceptance, scheduling, status and outcome.

Coordination infrastructure

The request, the routing, the status, the logistics and the reporting as one record shared across organizations. This is where DispatchCare sits.

Most programs need two, not one

An ePCR for the record of care and a coordination layer for everything around it. Any product claiming to be both usually asks crews to change how they document.

Questions worth asking every vendor

Including us.

01Can a hospital submit a referral from inside the chart without an EHR project?
02Does the referrer see status change in real time, or only when they call?
03When nobody accepts within the window, what happens automatically?
04Can it produce the sponsor's outcome fields without a spreadsheet at quarter end?
05Does it require the program to abandon its ePCR?
06Can it operate across multiple organizations with role-scoped access and an audit log?
07Is the data retained long enough to satisfy a three-year post-report requirement?

We do not publish competitor comparison tables. Vendor capability changes faster than a marketing page, and a table that is wrong helps nobody. Ask the questions above of everyone on your list, including us, and compare the answers you get in writing.

Last reviewed: Sep 9, 2026

Questions buyers ask

DispatchCare is patient logistics infrastructure for community paramedicine and mobile integrated healthcare: request, broadcast, status, logistics and reporting between hospitals, payers and states on one side and CP programs on the other.

See a mission go from the chart to the home and back.

A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.

Book a demo