B5 · Chronic disease and frequent ED users
Behavioral health and SUD follow-up visits, coordinated from the hospital
Coordinate post-overdose and behavioral-health follow-up visits with CP and MIH programs, with warm handoffs to treatment and clean sponsor reporting.
Mission template B5 · Behavioral-health / SUD follow-up
On scene- Received09:12
Referral raised by hospital cm, Post-overdose, post-crisis ED visit, or MAT bridge.
- Scheduled10:04
A program covering the address accepts inside the window: 24–72 hours, then weekly.
- En route13:06
Crew departs; the patient receives an arrival window by SMS.
- On scene14:11
Safety check; Naloxone leave-behind; MAT bridge or appointment.
- Completed14:40
Outcome fields recorded (Naloxone left Y/N; Treatment appointment kept Y/N); referrer notified.
Why this program
The window after an overdose reversal or a behavioral-health ED visit is short and decisive. A visit inside 72 hours, from someone the patient already trusts, has the best chance of connecting them to treatment.
Programs pairing a paramedic with a peer recovery specialist need referrals that arrive structured and outcomes that roll up to the funder without a second reporting workflow.
The template is fixed so every referral arrives the same way: a defined trigger, a defined window, a defined skill set, and a defined set of outcome fields. That is what makes the work reportable later without asking crews to write anything twice.
Mission template B5
Behavioral-health / SUD follow-up · sponsor persona: Hospital CM · window: 24–72 hours, then weekly · recurring cadence · tele-MD optional
Trigger and window
Post-overdose, post-crisis ED visit, or MAT bridge
Window: 24–72 hours, then weekly
Skills required: CP, BH
Steps
- Safety check
- Naloxone leave-behind
- MAT bridge or appointment
- Peer-support warm handoff
- Social needs screen
Outcome fields
- Naloxone left Y/N
- Treatment appointment kept Y/N
- Repeat overdose Y/N
Escalation and child orders
Active crisis → mobile crisis team or 911, outside DispatchCare
Child orders: Mobility to treatment. Logistics requests are raised on VectorCare and tracked against the same mission.
What the sponsor sees
The referring team sees whether contact was made and whether a treatment connection took hold.
Status moves through received, scheduled, active, and completed, escalated or aborted. Exception statuses notify the referrer rather than waiting to be discovered at the end of the week.
What the program does
Crews document care in the ePCR; only connection and follow-up fields are recorded for the sponsor.
Programs choose which templates they accept, and set their own coverage area and capacity. Nothing is auto-assigned.
What you can measure
- Contact rate inside 72 hours
- Treatment referrals accepted
- Repeat overdose responses at 90 days
- ED returns for the enrolled cohort
Figures shown elsewhere on this site are illustrative unless a source is given. Your reporting reflects your own missions.
Rural Health Transformation
This template maps to CMS strategic goals 1 and 4. Missions, outcome fields and county-level coverage export for state reporting.
DispatchCare is a technology vendor. It does not administer Rural Health Transformation funds.
Questions buyers ask
Post-overdose, post-crisis ED visit, or MAT bridge. DispatchCare does not receive 911 calls; emergency requests stay in the dispatch system.
Related mission templates
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