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DispatchCare

D1 · Diagnostics, procedures and infusions at home

Home labs and 12-lead ECGs, coordinated from the ordering team

Coordinate ordered blood draws, point-of-care tests and 12-lead ECGs in the home, with results routed to the physician and specimens to a courier.

Mission template D1 · Point-of-care labs / blood draw

On scene
  1. Received09:12

    Referral raised by hah, Order (INR, BMP, CBC, troponin per device).

  2. Scheduled10:04

    A program covering the address accepts inside the window: Per order.

  3. En route13:06

    Crew departs; the patient receives an arrival window by SMS.

  4. On scene14:11

    Draw or point-of-care test; Results to the physician; Specimen to courier.

  5. Completed14:40

    Outcome fields recorded (Result values; Courier picked up Y/N); referrer notified.

Outcome fields recorded on closure: Result values; Courier picked up Y/N.
RHT Goal 1RHT Goal 4

Why this program

An ordered INR or a 12-lead is a twenty-minute task that regularly costs a rural patient half a day and a sixty-mile round trip.

A paramedic already covering the county can collect the specimen or run the tracing at the kitchen table and hand the result straight to the ordering physician.

The template is fixed so every referral arrives the same way: a defined trigger, a defined window, a defined skill set, and a defined set of outcome fields. That is what makes the work reportable later without asking crews to write anything twice.

Mission template D1

Point-of-care labs / blood draw · sponsor persona: HaH · window: Per order · single mission · no tele-MD

Trigger and window

Order (INR, BMP, CBC, troponin per device)

Window: Per order

Skills required: P, CP

Steps

  1. Draw or point-of-care test
  2. Results to the physician
  3. Specimen to courier

Outcome fields

  • Result values
  • Courier picked up Y/N

Escalation and child orders

Critical value → physician

Child orders: Lab courier. Logistics requests are raised on VectorCare and tracked against the same mission.

What the sponsor sees

The ordering team sees the result, the transmission and whether the courier collected the specimen.

Status moves through received, scheduled, active, and completed, escalated or aborted. Exception statuses notify the referrer rather than waiting to be discovered at the end of the week.

What the program does

The program works the order, transmits the result, and records values and courier status, nothing more.

Programs choose which templates they accept, and set their own coverage area and capacity. Nothing is auto-assigned.

What you can measure

  • Orders completed inside the requested window
  • Specimens collected by courier on the first attempt
  • Critical values escalated and time to physician
  • Patient travel miles avoided

Figures shown elsewhere on this site are illustrative unless a source is given. Your reporting reflects your own missions.

RHT Goal 1

Rural Health Transformation

This template maps to CMS strategic goals 1 and 4. Missions, outcome fields and county-level coverage export for state reporting.

DispatchCare is a technology vendor. It does not administer Rural Health Transformation funds.

RHT program overview

Questions buyers ask

Order (INR, BMP, CBC, troponin per device). DispatchCare does not receive 911 calls; emergency requests stay in the dispatch system.

See a mission go from the chart to the home and back.

A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.