F2 · Palliative, hospice and serious illness
After-hours hospice response, coordinated with the hospice on-call team
Cover after-hours hospice calls with a community paramedic inside an hour: comfort kit per order, family support, and an ED trip that does not happen.
Mission template F2 · After-hours hospice response
On scene- Received09:12
Referral raised by hospice, Hospice on-call cannot reach the patient in time.
- Scheduled10:04
A program covering the address accepts inside the window: ≤1 hour.
- En route13:06
Crew departs; the patient receives an arrival window by SMS.
- On scene14:11
Assessment; Comfort kit per hospice order; Family support.
- Completed14:40
Outcome fields recorded (911 avoided Y/N; Hospice notified); referrer notified.
Why this program
When a hospice nurse is two counties away at 3 a.m., a frightened family calls 911, and a patient with a comfort-focused plan ends up in a resuscitation bay.
A local paramedic dispatched under the hospice's orders can be there in under an hour, use the comfort kit already in the home, and keep the plan intact.
The template is fixed so every referral arrives the same way: a defined trigger, a defined window, a defined skill set, and a defined set of outcome fields. That is what makes the work reportable later without asking crews to write anything twice.
Mission template F2
After-hours hospice response · sponsor persona: Hospice · window: ≤1 hour · single mission · tele-MD required
Trigger and window
Hospice on-call cannot reach the patient in time
Window: ≤1 hour
Skills required: P, CP
Steps
- Assessment
- Comfort kit per hospice order
- Family support
- Avoid 911 and the ED
Outcome fields
- 911 avoided Y/N
- Hospice notified
Escalation and child orders
Hospice RN or physician
Child orders: none by default. Logistics requests are raised on VectorCare and tracked against the same mission.
What the sponsor sees
The hospice sees response time, what was given, and whether a 911 call was avoided.
Status moves through received, scheduled, active, and completed, escalated or aborted. Exception statuses notify the referrer rather than waiting to be discovered at the end of the week.
What the program does
The program responds inside the hour, works the hospice order, supports the family, and notifies the on-call nurse.
Programs choose which templates they accept, and set their own coverage area and capacity. Nothing is auto-assigned.
What you can measure
- Response time against the one-hour window
- 911 calls and ED transports avoided
- Family-reported resolution at the visit
- Escalations back to the hospice team
Figures shown elsewhere on this site are illustrative unless a source is given. Your reporting reflects your own missions.
Rural Health Transformation
This template maps to CMS strategic goals 2 and 4. Missions, outcome fields and county-level coverage export for state reporting.
DispatchCare is a technology vendor. It does not administer Rural Health Transformation funds.
Questions buyers ask
Hospice on-call cannot reach the patient in time. DispatchCare does not receive 911 calls; emergency requests stay in the dispatch system.
Related mission templates
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