F1 · Palliative, hospice and serious illness
Palliative symptom visits, coordinated with the palliative team
Coordinate in-home palliative symptom visits with comfort medications per order, goals-of-care reinforcement and symptom scores reported back to the team.
Mission template F1 · Palliative symptom visit
On scene- Received09:12
Referral raised by hospice, Palliative team referral.
- Scheduled10:04
A program covering the address accepts inside the window: Scheduled or same day.
- En route13:06
Crew departs; the patient receives an arrival window by SMS.
- On scene14:11
Symptom assessment; Comfort medications per order; Goals-of-care reinforcement.
- Completed14:40
Outcome fields recorded (Symptom scores; Medications given); referrer notified.
Why this program
Symptom crises in serious illness rarely wait for the next scheduled palliative visit, and the default answer, an ambulance, is the outcome the care plan was written to avoid.
A paramedic working from the palliative team's orders can treat the symptom at home and record the scores the team needs to adjust the plan.
The template is fixed so every referral arrives the same way: a defined trigger, a defined window, a defined skill set, and a defined set of outcome fields. That is what makes the work reportable later without asking crews to write anything twice.
Mission template F1
Palliative symptom visit · sponsor persona: Hospice · window: Scheduled or same day · recurring cadence · tele-MD required
Trigger and window
Palliative team referral
Window: Scheduled or same day
Skills required: CP, RN
Steps
- Symptom assessment
- Comfort medications per order
- Goals-of-care reinforcement
Outcome fields
- Symptom scores
- Medications given
Escalation and child orders
Per the palliative physician
Child orders: Pharmacy, DME (bed, oxygen). Logistics requests are raised on VectorCare and tracked against the same mission.
What the sponsor sees
The palliative team sees symptom scores, what was given and whether an ED trip was avoided.
Status moves through received, scheduled, active, and completed, escalated or aborted. Exception statuses notify the referrer rather than waiting to be discovered at the end of the week.
What the program does
The program works the order set, reinforces goals of care with the family, and records symptom scores.
Programs choose which templates they accept, and set their own coverage area and capacity. Nothing is auto-assigned.
What you can measure
- Visits completed same day when requested
- Symptom score change during the visit
- ED visits avoided for enrolled patients
- Escalations back to the palliative physician
Figures shown elsewhere on this site are illustrative unless a source is given. Your reporting reflects your own missions.
Rural Health Transformation
This template maps to CMS strategic goals 1 and 4. Missions, outcome fields and county-level coverage export for state reporting.
DispatchCare is a technology vendor. It does not administer Rural Health Transformation funds.
Questions buyers ask
Palliative team referral. DispatchCare does not receive 911 calls; emergency requests stay in the dispatch system.
Related mission templates
See a mission go from the chart to the home and back.
A 30-minute walkthrough with a coordinator view, a CP program view and the dashboard your sponsor will read.